Privacy Policy

Your privacy is very important to us.

Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and disclose, and make use of personal information. The following outlines our privacy policy:

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

Information We Collect
When you opt in to receive SMS messages, we may collect your name, phone number, and any information you voluntarily provide through website forms, email, or text message communications.

How We Share Your Information

Phone numbers and SMS consent information are used solely to provide service-related communications from ABG Bag Inc., including responding to customer requests, order updates, delivery notifications, and support follow-ups.

We will not share or sell your mobile phone number or any SMS opt-in information with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors or service providers that assist in delivering text message services (such as messaging platforms, carriers, or customer support vendors) is permitted when necessary to provide those services.

All other use case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, except those that assist in delivering the messaging services themselves.

Data Security
We take reasonable measures to protect personal information collected through our website and SMS communications from unauthorized access, disclosure, or misuse.

Cookies and Tracking
Our website may use cookies and tracking technologies to improve user experience and website functionality. These tools do not affect SMS consent or messaging practices.

User Rights
Users may request to review, update, or delete their personal information by contacting us at info@abgbag.com.

A2P / SMS Messaging Compliance

This section sets forth our SMS / text messaging practices in line with A2P / 10DLC / U.S. carrier compliance frameworks (if applicable).

Consent & Opt-In

• We send SMS messages only to individuals who explicitly opt in (e.g. via web forms, checkboxes, or reply keywords).
• At the point of collecting your mobile number, we display a clear disclosure, such as:

“By providing your mobile number and checking this box, you consent to receive periodic text messages from ABG Bag Inc. Message & data rates may apply. Reply STOP to opt out, HELP for help.”

• Records of how and when consent was obtained (timestamp, source, method) are retained for audit and compliance.

Types of Messages

We may send:

• Service / transactional messages (e.g. alerts, account updates)
• Promotional / marketing messages, only if you have opted in

Opt-Out / STOP / HELP

• You may opt out of marketing SMS messages at any time by replying STOP (or another permitted keyword). After opting out, we send a confirmation message and will not send further marketing texts.
• You may reply HELP (or another keyword) or contact us for assistance.
• Opting out of marketing texts does not necessarily stop service / transactional messages unless all consent is withdrawn.

Message Frequency & Costs

• Message frequency may vary; where feasible, we indicate expected frequency.
• Standard message & data rates may apply depending on your mobile carrier plan.

Data Use & Retention for SMS

• We collect metadata (delivery status, timestamps) and content (where needed) to operate the service, maintain logs, and comply with audits.
• SMS logs and opt-in metadata are retained only as long as necessary for operations, compliance, or legal obligations; thereafter securely deleted or anonymized.

Data Sharing & Disclosure

• We don’t share or sell your phone number or any information you provide to us with any 3rd party.

Compliance & Audits

• We maintain records of opt-ins, opt-outs, messaging logs, and consent metadata to support audits and verification by carriers or regulators.
• We adhere to industry standards (CTIA, carrier rules, campaign registration) and ensure messaging practices avoid prohibited content, do not impersonate, and follow content / frequency rules.

SUPPORT

For help, contact us at info@abgbag.com or call our office at +1 (800) 758-8079. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.